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🇬🇧Returning digital games.

Go to solution Solved by Charlie2001,

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  • VIP

Hi everyone.

I was thinking about starting to buy games from now on,  as not many interesting titles are  in the Game Pass. Question is, what about if I don’t like the game after purchase? Can I ask for refund/give it back? 

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  • Solution

You can easily get refund. Please bear in mind that few conditions apply.


*Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.

*The game or app must be downloaded and launched before requesting a self-service refund.

*You must wait for at least 1 day after the game or app's release before requesting a self-service refund.

Remember that Microsoft will pick and block the refund system for the people who abusing system. So make sure you are not buying bunch of new games, playing right to 2hr and then trying to return for refund. 😎

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👍, I’m thinking about few games over the year so will definitely not abusing the system lol. And if I need refund, where should I go? To console settings/account or Microsoft via Pc?

Thanks boys .

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Who said I’m a boy??World is full of surprises my friend. 
BTW, check below for refund instructions.

  • Go to account.microsoft.com and sign-in.
  • From the top menu bar, select Payment & billing > Order history.
  • Navigate to a purchased game or app, and select Request a refund.
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