Jump to content

Welcome to Xbox-Vibes

Sign In Register
Search In
  • More options...
Find results that contain...
Find results in...

🇬🇧Balance issue- Xbox Play Store


Rockboy
 Share

Go to solution Solved by edjazoli25,

Recommended Posts

  • VIP

I bought a new Xbox card online and redeemed a code  to buy a few games. My balance hasn’t changed so I waited few hrs as I thought that “balance update” will take a while. But nothing happens so I restarted my console then unpluged the power and  left  it out for a few minutes and still nothing. No changes to the balance? Please help me, any advices?

Link to comment
Share on other sites

  • Administrator
  • Solution

Yes, it is a bit unusual in this situation. And the first think I will ask you to do is to follow the steps bellow.(1st option)

 

  1. Me may need to clear the Mac address first. Follow the steps below and let us know the outcome.
  • Go to Settings >> Network Settings > >Advanced Settings > >Alternate Mac Address > >"Clear it"
  • The console should restart then.

*It would help you as well if you could restart the broadband/internet router while the xbox is restarting.

I have 2 more option for you to follow  before you will need to contact the seller for they support, so let me know after each if the status of the balance changed.

Link to comment
Share on other sites

  • Administrator
19 hours ago, Rockboy said:

Works now, thanks!

Tell me what will be the next two options if you could? I'm simply curious please.

 The next two steps I will recommend was the steps you have already performed as you mentioned,it will be quick power cycle by turning off the console and then unplugging all the cables. Last one will be to perform a reset on the console without losing any games. 

 

Link to comment
Share on other sites

This thread is quite old. Please consider starting a new thread rather than reviving this one.

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Restore formatting

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue. Privacy Policy