🇬🇧Xbox series X stuck on “Who’s playing today”

[MomOf2]

My sons Xbox (series X) stuck on ”Who’s playing today”. We’ve tried to sing out and back in but now it’s a permanent message. We can’t move onto next page as controller not responding. We tried resyncing controller with console as well as new batteries, nothing works. 
What we can try next please?

 

 

 

What can I do next please?

[Charlie2001]

It’s nothing to do with controller, you need a console reset to clear this error. 

[SweetButPhysco12]

@MomOf2

Try this 

 

• Shut down the console by pressing Power Button
• When console turns off release the Power Button.
• Unplug power cable and wait 5 minutes.
• Plug it back and turn the console back on by pressing the power button.

 

[MomOf2]

An quick update @SweetButPhysco12 we’ve done everything as you said and it works without any issues. Thank you.