Guest Jess Posted January 3 Share Posted January 3 Can anyone help please? My son purchased a game yesterday, then changed his mind. In 5 minutes tried to get a refund as he wanted to purchase a subscription instead but they declined it due to exceeding amount of refund in a year?? (even though he hasn't done it before?). He had to fill out a Web form to request a refund again and it told him they will respond in 24hrs but haven't yet? What do you think the likeliness is of him being issued a refund, he never touched the game? Translate Revert translation? Chinese (simplified) English (British) French German Polish Spanish Turkish Guest Jess Quote Link to comment https://xbox-vibes.com/topic/2743-xbox-refund-time-issue/ Share on other sites More sharing options...
Administrator edjazoli25 Posted January 3 Administrator Share Posted January 3 Normally should take 24-48 hrs but please bear in mind that may take a bit longer due to Xmas and New Year. Translate Revert translation? Chinese (simplified) English (British) French German Polish Spanish Turkish edjazoli25 Quote Link to comment https://xbox-vibes.com/topic/2743-xbox-refund-time-issue/#findComment-8906 Share on other sites More sharing options...
Kabel Posted January 5 Share Posted January 5 They always asking for filling form. two days max with refund. just wait. Normally even after playing game for few hrs its not a problem with refund. Translate Revert translation? Chinese (simplified) English (British) French German Polish Spanish Turkish Kabel Quote Link to comment https://xbox-vibes.com/topic/2743-xbox-refund-time-issue/#findComment-8908 Share on other sites More sharing options...
Administrator edjazoli25 Posted January 11 Administrator Share Posted January 11 And any updates, last question, what as a payment method you used for game purchase? Translate Revert translation? Chinese (simplified) English (British) French German Polish Spanish Turkish edjazoli25 Quote Link to comment https://xbox-vibes.com/topic/2743-xbox-refund-time-issue/#findComment-8911 Share on other sites More sharing options...
Guest Jess Posted January 11 Share Posted January 11 Hi and sorry for late reply, I have used PayPal and yes after two days money was back on my PayPal account. Thank you so much for your help. And yes, will register for future help and issues guys. Great place Translate Revert translation? Chinese (simplified) English (British) French German Polish Spanish Turkish Guest Jess Quote Link to comment https://xbox-vibes.com/topic/2743-xbox-refund-time-issue/#findComment-8912 Share on other sites More sharing options...
Administrator edjazoli25 Posted January 25 Administrator Share Posted January 25 That’s true with PayPal can take few days from confirmation to physically get the money back to your PayPal account. Take care and see you soon Translate Revert translation? Chinese (simplified) English (British) French German Polish Spanish Turkish edjazoli25 Quote Link to comment https://xbox-vibes.com/topic/2743-xbox-refund-time-issue/#findComment-8946 Share on other sites More sharing options...
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