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@Suzanbefore you will return controller try to update it first. If you want your headset to receive updates as well, be sure to connect your stereo headset adapter to your controller. Then follow steps below.

1. Power on your Xbox One controller and press the Xbox button. Select "System" and then "Settings."

2. Click on "Devices & streaming" and then "Accessories." Select the controller that you wish to update. 

3. Click on "Device info" and select the "Firmware version" box.

4. Click "Update Now" and your Xbox One controller will begin to update. 

After this you should be able to use your controller. Let us know as well what do you mean not working?Its like to connecting but the light is on(logo in the middle) or its completely off( are you using batteries or rechargeable insert?

Try update, replace batteries and make sure its properly charge if using rechargeable insert.



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